At dnoe55, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect when you use the platform, why we collect it, how it is used and stored, who it may be shared with, and what rights you have over your own information. This policy applies to all users of dnoe55.net and any associated services.
Six core commitments that define how dnoe55 handles your personal information — before you read the full policy below.
dnoe55 only collects personal data that is strictly necessary for account registration, payment processing, identity verification, and regulatory compliance. We do not collect data for the sake of it.
All personal data held by dnoe55 is stored on encrypted servers. Sensitive financial data — including payment method details — is encrypted in transit and at rest using industry-standard TLS and AES-256 protocols.
dnoe55 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies under any circumstances. Your data is yours — it is used to run your account, not to generate advertising revenue.
This Privacy Policy is written in plain language so you can understand exactly what happens with your data. There are no buried clauses or hidden data practices — what you read here is what happens in practice.
You have the right to access, correct, and request deletion of your personal data held by dnoe55. You can also request a copy of your data or object to specific processing activities. These rights are detailed in Section 10 of this policy.
Some personal data — particularly gaming activity and financial transaction history — is used by dnoe55 to monitor for signs of problem gambling. This processing exists specifically to protect players, not to profile them for commercial gain.
dnoe55 is an online casino and sports betting platform operated under an international gaming license. The platform is accessible at dnoe55.net and serves players across Pakistan, including in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and beyond.
For the purposes of this Privacy Policy, dnoe55 acts as the data controller — meaning we are the entity that determines the purposes and means by which your personal data is processed. Any questions about how your data is handled should be directed to us using the contact details in Section 15 of this policy.
This Privacy Policy applies to all personal data collected by dnoe55 in connection with your use of the dnoe55.net website, its mobile-optimised version, and all services offered through the platform, including casino games, sports betting, live dealer games, financial transactions, customer support interactions, and promotional communications.
This policy applies to all registered players and to any individuals who visit dnoe55.net without creating an account. It applies regardless of the device or network you use to access the platform.
This policy should be read alongside the dnoe55 Terms & Conditions and Responsible Gaming Policy, which together form the full legal framework governing your relationship with dnoe55.
dnoe55 collects the following categories of personal data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account updates |
| Financial Data | Payment method identifiers (JazzCash/EasyPaisa number, bank account details), transaction history, deposit and withdrawal records | Deposits, withdrawals & KYC |
| Gaming Activity Data | Games played, bet amounts, wager history, session duration, win/loss records | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session cookies | Each platform visit |
| Communications Data | Live chat transcripts, support email content, complaint records | Support interactions |
| Verification Documents | Copies of CNIC, passport, utility bills, bank statements submitted for KYC | KYC verification process |
dnoe55 does not collect or store full payment card numbers. Where card payments are processed through a licensed payment gateway, card data is handled entirely by that gateway and is not transmitted to or stored on dnoe55's servers.
dnoe55 collects personal data through the following channels:
dnoe55 uses your personal data for the following purposes:
dnoe55 processes your personal data on the following legal grounds, depending on the specific processing activity:
Note on withdrawal of consent: Withdrawing consent for marketing communications will not affect your ability to use the dnoe55 platform. However, withdrawing consent for KYC processing would prevent dnoe55 from operating your account, as identity verification is a legal obligation we cannot waive.
dnoe55 does not sell, rent, or trade your personal data. We share your data only in the following specific circumstances and only to the extent necessary for the stated purpose:
All third parties with whom dnoe55 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only in accordance with our instructions and applicable data protection law.
dnoe55 uses cookies and similar tracking technologies to operate the platform, maintain your session, personalise your experience, and collect analytical data about platform usage. The following categories of cookies are in use:
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in and using the platform. Disabling analytical and functional cookies will not prevent access but may reduce platform functionality.
dnoe55 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal and regulatory obligations — whichever is longer.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.
As a data subject, you have the following rights in relation to personal data held by dnoe55. To exercise any of these rights, please contact us using the details in Section 15.
Right of Access: Request a copy of the personal data dnoe55 holds about you and information about how it is used.
Right to Rectification: Request correction of inaccurate or incomplete personal data held in your account.
Right to Erasure: Request deletion of your personal data where it is no longer needed for the original purpose, subject to legal retention obligations.
Right to Restriction: Request that dnoe55 restricts its processing of your data in certain circumstances, such as while a dispute is being investigated.
Right to Portability: Request a structured, machine-readable copy of personal data you have provided to dnoe55, for transfer to another service.
Right to Object: Object to processing based on legitimate interests, including profiling for responsible gaming purposes.
dnoe55 will respond to all valid rights requests within 30 days of receipt. Where a request is complex or dnoe55 receives a high volume of requests, this period may be extended by a further 60 days, of which you will be notified. There is no charge for exercising your rights under normal circumstances.
Certain rights — particularly the right to erasure — may be limited where dnoe55 is required to retain your data to comply with legal obligations, such as KYC and AML record-keeping requirements under our gaming license. In such cases, we will explain why erasure cannot be fulfilled in full.
dnoe55 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:
While dnoe55 takes all reasonable steps to protect your data, no internet transmission is 100% secure. You are responsible for maintaining the security of your own account — including keeping your password confidential and enabling two-factor authentication where available. If you suspect your account has been compromised, contact support at [email protected] immediately.
dnoe55 operates a strict 21+ age policy. The platform is not intended for and does not knowingly collect personal data from individuals under 21 years of age. Age verification is conducted as part of the KYC process for all accounts prior to withdrawal processing.
If dnoe55 becomes aware that personal data has been collected from an individual who has misrepresented their age and is in fact under 21, the account will be immediately suspended, all transactions will be reviewed, and any funds held in the account will be handled in accordance with our licensing obligations. Any personal data collected in connection with that account will be deleted as soon as the matter is resolved, subject only to legal retention requirements.
If you have reason to believe that a minor has registered on the dnoe55 platform, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will investigate all such reports promptly.
dnoe55 is operated under an international gaming license and may store and process personal data on servers located outside of Pakistan. When personal data is transferred to a jurisdiction with different data protection standards, dnoe55 ensures that appropriate safeguards are in place to protect your data — including standard contractual clauses, data processing agreements, and certification under recognised international data transfer frameworks.
Third-party service providers — including KYC verification partners, payment processors, and game providers — may also process your data in jurisdictions outside Pakistan. All such providers are required to maintain data protection standards consistent with those applied by dnoe55 under the terms of our data processing agreements with them.
dnoe55 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory guidance. The effective date at the top of this document will be updated whenever a material change is made.
Where changes are material — meaning they significantly affect how your data is processed or your rights — dnoe55 will notify you by email or by an on-screen notification when you next log in. Continued use of the dnoe55 platform following notification of a policy update constitutes acceptance of the revised policy.
You are encouraged to review this Privacy Policy periodically to remain informed about how dnoe55 is protecting your information.
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or wish to make a complaint about how dnoe55 has handled your personal data, please contact us using one of the following methods:
dnoe55 takes all privacy complaints seriously. We will acknowledge receipt of your complaint within 48 hours and aim to provide a full response within 30 days. If your complaint relates to a potential data breach or unauthorised disclosure of your personal data, please mark your communication as urgent and we will prioritise the investigation.
If you are not satisfied with dnoe55's response to your privacy complaint, you have the right to lodge a complaint with the data protection supervisory authority in the jurisdiction in which you reside, or in the jurisdiction under which dnoe55 is licensed. Details of the relevant supervisory authority will be provided upon request.
Some of the data dnoe55 collects — particularly your gaming activity history and financial transaction patterns — is processed to monitor for signs of problem gambling. This processing is conducted for your protection, not for commercial profiling.
If patterns associated with problem gambling are detected, dnoe55 may contact you to offer support resources, suggest deposit limits, or recommend a cooling-off period. You can read more about these protections on our Responsible Gaming page.
The dnoe55 support team is available 24/7 to answer privacy questions, help you exercise your rights, or explain how your data is used and protected.
Effective Date: 1 January 2026 | Applies to all dnoe55 users